Palm Skys Luggage Care & Commitment Policy

Premier White-Glove Logistics At Palm Skys, we treat your belongings with the same care and respect we give our guests. By booking our services, you are securing professional, high-standard transport and storage while acknowledging our care standards below.

I. Professional Care & Digital Intake

• Our Commitment: We pride ourselves on the meticulous handling of every item. Your luggage is stored in secure, climate-controlled environments and transported with the utmost care.

• Inventory Management: Every item is physically tagged and digitally cataloged into our tracking system upon receipt to ensure security and organization.

• Condition Acknowledgement: Luggage is received in its current "as-is" condition. Palm Skys is not responsible for pre-existing damage, including cracked shells, malfunctioning wheels/handles, or broken zippers.

II. Security & External Attachments

• External Items & Attachments: We are not responsible for any items not securely sealed INSIDE the luggage. This includes, but is not limited to: coats, water bottles, headphones, hair clips, shoes, or decorative items clipped, tied, or hanging from the exterior of the bag.

• Equipment Readiness: It is the Customer’s responsibility to ensure their luggage is structurally sound and "travel-ready."

• Locked Bag Policy: For the protection of your belongings, all luggage must be locked prior to tendering it to our team. Palm Skys is not responsible for the contents of any unlocked or improperly secured luggage.

• Security Advice: We strongly advise NOT to store high-value items (jewelry, cash, laptops, or heirlooms). Storage of such items is at the Customer's sole risk.

III. Retrieval & Extended Access

• Standard Retrieval: To provide the most efficient service, standard retrieval is available until our 6:00 p.m. close of business. A valid photo ID and your digital receipt/tag are required.

• After-Hours Service: We understand travel plans can shift! For retrievals after 6:00 p.m., we offer an Extended Access Service for an additional $35.00 (plus the daily storage rate). This ensures a dedicated team member is available for your specific appointment time.

• Palm Skys Vacation Services: Special Off-Hours Storage

• Palm Skys is happy to assist you outside of our regular business hours. Please find our Special Off-Hours rates and policies below:

• Service Fees

• To utilize our After-Hours Service, a one-time $35.00 (Non refundable) service charge applies, plus a flat rate per item:

• Personal Items
  Pocketbooks, fanny packs, shopping bags, book bags
  $4.00
  Large Items
  Suitcases, duffle bags, car seats, backpacks, golf bags
  $8.00
  Oversized Items
  Large boxes, bicycle bags, surfboards
  $15.00

•  

• 1. Deposits & Final Payments

• To secure an After-Hours appointment, a $35.00 non-refundable deposit is required in advance. This deposit will be credited toward your final storage total.

• 2. Paying Your Deposit

• Online (Invoice): If you wish to secure your appointment online, we accept Credit Cards only.

• In-Office: If you are on-island and prefer to pay your deposit in person, you may visit our office between 9:00 a.m. – 6:00 p.m. We accept Cash, Venmo, Cash App, PayPal, and Zelle for in-office deposits.

• 3. Final Payment (Upon Item Return) The remaining balance of your storage fees is due when your belongings are returned to you.

• Non-Refundable Deposit: A $35.00 deposit is required in advance to secure your off-hours appointment. This deposit covers your one-time service charge and will be credited toward your final total.

•  4. Appointment Scheduling & Strict Change Policy

• Our Special Off-Hours service operates strictly by pre-scheduled appointment. Because we dispatch staff specifically for your request, please note the following rules regarding changes and punctuality:

• Fixed Appointments: Once your appointment is confirmed, the time is considered final.

• Morning Appointments (6:00 a.m. – 9:00 a.m.): Any changes must be requested no later than 9:00 p.m. the previous evening. We cannot accommodate last-minute morning changes.

• Evening Appointments (6:00 p.m. – 11:00 p.m.): Any changes must be requested prior to 6:00 p.m. on the day of service.

• Change Fees: A $35.00 Fee will be applied to any appointment modifications made after the deadlines mentioned above.

• Punctuality: Please arrive on time. If there is a delay of more than 15 minutes for a scheduled off-hours collection, an additional $35.00 Late Fee will be applied at the time of return.

• 5. Pick-up and Delivery: service charges are separate from storage fees.

• Unclaimed Items: Bags remaining unclaimed after 30 days will be considered abandoned and handled at the Company's discretion.

IV. Booking & Commitment Policy

• Service Activation: The service is considered "Activated" the moment an item is tagged and digitally cataloged into our system.

• Final Sale: Once service is activated, all payments are final. No refunds or partial credits will be issued for early retrievals, flight changes, or unused storage time.

• The 72-Hour Exception (Advanced Group Bookings): For large group bookings scheduled more than 3 days in advance, we offer a 72-hour grace period from the time of the initial deposit. This expires immediately upon the start of the scheduled service.

V. Limitation of Liability

• Financial Limit: The Company’s maximum financial responsibility for any claim is limited to the total service fee paid by the Customer.

🤝 Customer Acceptance

By proceeding with your booking, you acknowledge that you have read and agree to the Palm Skys Luggage Care & Commitment Policy. You confirm that all items are locked, structurally sound, and free of loose external attachments. You understand that once your items are tagged and cataloged, the service is activated and all payments are final.

​